45-DAY MONEY-BACK GUARANTEE

Our 45-Day Money-Back Guarantee is available for our OctoFit product to customers who made purchases through the following websites:

  • OctoFit.com
  • kickstarter.com
  • Amazon.com

This guarantee is limited to the first 45 days following order placement and cannot be applied to additional product purchases other than the OctoFit Balance Board Platform, OctoFit Riser, OctoFit resistance bands and handles. Customer must return the product to the location provided on Money-Back Guarantee form at your own expense. Billing name and address must match Customer shipping name and address. In order to process the refund, call Customer Service at 1-888-302-7202 to request an RMA number and receive shipping instructions. Qualification criteria are subject to change.

LIFETIME LIMITED WARRANTY

Level 10 Group X Inc, as the distributor of the OctoFit, warrants that the OcotFit Platform will be free from defects in materials and workmanship for a lifetime from date of receipt. This warranty applies only when purchase of the product is from an authorized dealer and is for personal or household use, but not when the sale or any resale is for commercial use. This warranty is not transferable.

EXCEPT FOR THE LIMITED EXPRESS WARRANTY STATED HEREIN, LEVEL 10 GROUP X INC., DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Level 10 Group X Inc., will not be liable for any loss or damage, including incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the product. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

In the event of failure of this product to conform to this warranty during the warranty period, you must return this product to the address provided at your own expense, unless otherwise approved by Level 10 Group X in advance. Level 10 Group X will repair or replace, at its own option, the product or any covered part, except that this warranty does not cover damage caused by accident (including in transit) or repairs or attempted repairs by any person not authorized by Level 10 Group X Inc., or by vandalism, misuse, abuse or alteration.

If you choose to identify yourself by, for example, ordering a product, or sending an online e-mail to request product information, or otherwise communicating with us online, you will usually be sending us personal information. This may include your name, street address, email address, credit card information and anything else that you disclose on our website.

INTERNATIONAL CUSTOMERS

If you are an international customer who purchased off Kickstarter, please email any warranty issues to info@level10groupx.com. Please include a description of the problem and how it occurred, as well as any pictures or videos which will show the issue in question.

IN ORDER TO SERVICE UNDER THIS WARRANTY, USE THE FOLLOWING PROCEDURE:

DOWNLOADS:

Request return/warranty forms at info@level10groupx.com, print and fill out the the forms and include with your product/part.

BE SURE TO INCLUDE:
  • Legible return address
  • Daytime phone number
  • Brief statement concerning the product/part in question
  • For 45-Day Money-Back Guarantee Returns: Your order # and RMA number
  • For all other returns, replacements or product service: Your order # and/or copy of proof of purchase

SEND THE PRODUCT/PART FOR RETURN OR REPLACEMENT TO:

 

ATTN: Customer Service

1455 NW Irving Street

Suite 200

Portland, Oregon 97209

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